hotellobby.cc Refund Policy

Refund Request Timeframe

Unused Credits & Services

For the most favorable refund consideration:

• Credits: Request refund when 80% or more of purchased credits remain unused
• Subscriptions: Request refund before the next billing cycle
• Technical issues: If our platform is unable to deliver services as described

How to Request a Refund

Contact Us via Email

To request a refund, please send an email to:

Required Information

Please include the following information in your refund request:

• Subject line: "Refund Request - [Your Order ID]"
• Account email: The email address associated with your hotellobby.cc account
• Order details: Purchase date, amount, and payment method
• Reason for refund: Brief explanation of why you're requesting a refund
• Order ID: Transaction ID from your payment receipt (if available)

Processing Time

Once we receive your refund request:

• • We will acknowledge your request within 1-2 business days
• • We will process eligible refunds within 5-7 business days
• • Refunds are credited back to your original payment method
• • You will receive a confirmation email when the refund is processed

Non-Refundable Situations

Refunds will not be issued in the following situations:

Used Credits & Services

• When more than 20% of credits have been used
• For AI-generated content that has been successfully delivered
• For services that have been fully utilized

Policy Violations

• Account terminated due to violation of Terms of Service
• Abuse of our AI generation services or platforms
• Fraudulent payment activities or chargeback abuse
• Attempts to exploit our refund policy

Expired Timeframe

• Requests submitted after 7 days from purchase date
• Subscription refunds requested after the billing cycle has renewed

Force Majeure

We are not responsible for refund requests due to circumstances beyond our control, including but not limited to:

• Third-party AI service outages (Seedance 2.0, Kling, Wan, etc.)
• Internet connectivity issues on your end
• Browsers or devices incompatible with our platform

Partial Refunds & Credits

In certain situations, we may offer partial refunds or account credits instead of full refunds:

Partial Refunds

• If 20-50% of credits have been used, we may refund the unused portion
• For technical issues that partially affected service delivery
• When service disruption occurred but some value was received

Account Credits

As an alternative to refunds, we may offer:

• Bonus credits: Additional credits as compensation for service issues
• Service extensions: Extended subscription periods
• Feature upgrades: Access to premium AI models at no extra cost

Note: Account credits and bonus offers are final and cannot be exchanged for cash refunds.

Subscription & Recurring Payments

Cancellation Policy

You may cancel your subscription at any time:

• Cancellation takes effect at the end of the current billing period
• You retain access to all features until the period ends
• No partial refund for unused days within a billing cycle

First Subscription Refund

We offer a one-time courtesy refund for first-time subscribers:

• Available for your first subscription purchase only
• Must be requested within 7 days of the first charge
• Does not apply to subsequent subscription renewals

Courtesy Policy: This one-time refund is our way of letting you try hotellobby.cc risk-free. Future subscription purchases are non-refundable unless service failure occurs.

Payment Methods & Processing

Supported Payment Methods

We accept payments through:

• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal: Secure online payment processing
• Stripe: Secure payment infrastructure

Refund Processing

Refunds are processed as follows:

• • Refunds are credited to the original payment method
• • Credit card: 5-7 business days to appear on your statement
• • PayPal: 3-5 business days to appear in your account
• • Processing time depends on your payment provider's policies

Currency & Fees

• Refunds are issued in the original payment currency
• Transaction fees charged by payment providers are non-refundable
• We do not charge any additional refund processing fees

Disputes & Chargebacks

Contact Us First

If you are considering initiating a chargeback or dispute with your payment provider:

• Please contact us first at [email protected]
• Most issues can be resolved quickly through direct communication
• We strive to address all refund requests fairly and promptly

Chargeback Policy

Important Notice: If you initiate a chargeback without contacting us first, and the chargeback is found to be unjustified, your account may be suspended or terminated. We reserve the right to challenge fraudulent chargebacks.

Fair Use & Policy Abuse

We reserve the right to refuse refund requests in cases of:

• Excessive refund requests: Patterns of frequent purchases and refund requests
• Policy abuse: Attempts to exploit our refund policy unfairly
• Multiple accounts: Creating multiple accounts to obtain multiple first-time subscriber refunds

Our refund policy is designed to be fair to both customers and our business. We appreciate your understanding and cooperation.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or applicable laws. We will notify you of significant changes via:

• Email notification to registered users
• Platform announcements
• Updated "Last Updated" date at the top of this policy

Continued use of hotellobby.cc after policy changes constitutes acceptance of the updated terms.

Contact Us for Refund Inquiries

For all refund-related questions, requests, or concerns: